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The person detail page gives you a complete view of an individual person in Flowforth. Click on any person’s name throughout the app to open their detail page.

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Emails Received

The Emails Received tab shows every email this person has received, including both regular emails and emails sent through automations.
  • Automation emails are labeled with a purple “Automation” badge and link directly to the automation they came from.
  • Use the Email Type filter to narrow the list to just regular emails or just automation emails.

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Automations

The Automations tab shows every automation this person has been enrolled in. For each automation, you’ll see:
  • The automation name (click to go to the automation)
  • Their last completed step
  • Their status (In Progress, Completed, or Canceled)
  • When they were enrolled

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Details

The Details tab holds the person’s email addresses and their subscription status, in two sections.
You can get here in one click: the status badge beside the person’s name at the top of the page opens the Details tab.

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Email Addresses

The first section lists every address on file for this person:
  • Planning Center addresses — the addresses synced from Planning Center. Planning Center stays the source of truth for these; edit them there. If the person has none, the row says so.
  • Flowforth-only address — an address that only Flowforth uses. Click Add to set one, or Edit to change it.
By default, Flowforth sends emails to the address stored in Planning Center. However, some people prefer to receive Flowforth emails at a different address than the one used for Planning Center notifications. When a Flowforth-only address is set, all emails from Flowforth go to it instead of their Planning Center email. Their Planning Center email remains unchanged. This is useful when someone wants newsletters and church communications delivered to a personal inbox while keeping their Planning Center email for other purposes.

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Subscription

The second section shows what this person has opted out of, and where they did it:
  • Status — subscribed, unsubscribed, partially subscribed, cleaned, suppressed, or blocked in Planning Center. The status is stored on the email address, so it is shared with anyone else who uses that address.
  • Unsubscribed from all emails — for someone who has unsubscribed, the email it happened on (click the subject to open that send) and the date.
  • The reason they gave — the reason they picked on your unsubscribe page, with their comment quoted underneath when they left one. Nothing shows when they skipped the question. See Unsubscribe Page for how to set up the reasons you offer.
  • Category unsubscribes — one row per email category they’ve opted out of, each with the email and date it happened on and a Resubscribe button. Resubscribing sends the person a confirmation request; the button reads Confirmation Pending until they respond or the request expires.
Seeing the reason and comment takes email access. Members without it see the unsubscribe and its date, but not what the person said.
For the whole picture across your organization, including the reporting on why people leave, see the Home dashboard’s Unsubscribes tab. To change someone’s status, see Managing Subscription Statuses.
Need help with a person’s record?
Contact support@flowforth.co.