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Email recipients can control the types of messages they receive from your organization. Flowforth ensures that your emails comply with best practices and respect user preferences.

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How Recipients Manage Their Preferences

At the bottom of every email sent through Flowforth, there are two links:
  • Unsubscribe
  • Update Your Preferences
Clicking unsubscribe will take the recipient to a page to confirm their unsubscribe with a button click to prevent any accidental unsubscribes. Clicking the preferences link will take the recipient to a preferences page where they can:
  • Unsubscribe from all emails, or
  • Choose specific email categories they want to continue receiving

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Troubleshooting: A Recipient Isn’t Getting Emails

If someone reaches out saying they aren’t receiving your emails, you can check their subscription status.
  1. Go to the People section.
  2. Search by their name or email address.
  3. Click on their name to open the person detail sheet.
From there, you can:
  • Resubscribe them to all emails
  • Resubscribe them to specific email categories (only if they unsubscribed from a category)
If someone reaches out to you to be unsubscribes, you can click the “Unsubscribe” button in the sheet to do so.
You cannot unsubscribe a person from a specific category on their behalf. Only the recipient can manage category-level preferences.

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Suppressed Emails

A Suppressed status means the email address has been placed on our email provider’s suppression list. This typically happens because the address previously hard-bounced or received spam complaints. While the suppression is active, no emails can be delivered to this address. How it differs from Cleaned: A “Cleaned” status is set by Flowforth when a bounce or complaint is detected. “Suppressed” is set by our email provider at the account level, meaning even if the contact appears subscribed in Flowforth, the provider will block delivery.
You cannot resubscribe a suppressed contact yourself. If someone reports they are not receiving emails and their status shows “Suppressed”, please contact support@flowforth.co so we can investigate and resolve it.

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Best Practices for Targeting

To avoid unsubscribes or spam complaints:
  • Use targeted lists in Planning Center to ensure people only receive relevant messages.
  • Avoid sending bulk emails to people who didn’t ask for them.
A recipient’s unsubscribe status in Flowforth does not affect their Planning Center account.
If you need help resolving an issue, contact support@flowforth.co.