Why This Happens
There are two common reasons you’ll see this message.Someone else already connected Flowforth
This is the most likely cause. Someone else at your church or organization has already set up Flowforth and connected it to your Planning Center organization. Since only one connection is allowed, you can’t connect again from a separate account. What to do: Instead of creating your own connection, ask the person who set up Flowforth to invite you to the existing organization. Once you accept the invite, you’ll have access to everything that’s already synced — you won’t need to connect to Planning Center again.You signed up with a different email than the one you were invited with
If someone invited you to join their Flowforth organization but you signed up or logged in with a different email address than the one the invite was sent to, Flowforth creates a brand-new organization for you. When that new organization tries to connect, it runs into the connection your team already has. What to do: Log out and sign up (or sign in) again using the exact email address your invite was sent to. The message Flowforth shows includes a quick link to log out and start again with the correct email.Other Ways Out of the Dialog
If neither of the situations above is yours, the dialog gives you two more options.Finish setting up without connecting
Click Continue without connecting to move on to the rest of setup. Your Flowforth organization is created as normal, and you can connect Planning Center later from Settings > Planning Center — see Planning Center Overview.You authorized the wrong Planning Center account
If you’re an admin of more than one Planning Center organization, you may have authorized the wrong one. Close the dialog with the X in the top right, log out of Planning Center, then start the connection again and sign in with the account for the organization you meant to connect.Check Who Already Connected
If you’re a Planning Center organization administrator, you can see whether Flowforth is already connected — and who connected it — directly in Planning Center.The connections page is only accessible to Planning Center organization administrators. If you’re not an admin, ask one of your organization’s admins to check for you, or contact support@flowforth.co and we can help.
1
Open your Planning Center connections
Go to Organization → Integrations → Connections in Planning Center.
2
Look for Flowforth in the list
If Flowforth appears in the list of connected apps, your organization is already connected. You’ll be able to see who authorized the connection.
3
Reach out to that person
Ask them to invite you to your organization’s existing Flowforth account rather than starting a new one.
You can also see who connected your Planning Center account, and when, from within Flowforth under Settings > Planning Center.