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If you try to connect to Planning Center and see a message that a connection already exists (or that your organization is already connected), it means your Planning Center organization is already linked to a Flowforth account. This is expected behavior. A single Planning Center organization can only be connected to one Flowforth organization. Because that connection already exists, Flowforth won’t let you create a second, separate connection to the same Planning Center organization.

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Why This Happens

There are two common reasons you’ll see this message.

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Someone else already connected Flowforth

This is the most likely cause. Someone else at your church or organization has already set up Flowforth and connected it to your Planning Center organization. Since only one connection is allowed, you can’t connect again from a separate account. What to do: Instead of creating your own connection, ask the person who set up Flowforth to invite you to the existing organization. Once you accept the invite, you’ll have access to everything that’s already synced — you won’t need to connect to Planning Center again.

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You signed up with a different email than the one you were invited with

If someone invited you to join their Flowforth organization but you signed up or logged in with a different email address than the one the invite was sent to, Flowforth creates a brand-new organization for you. When that new organization tries to connect, it runs into the connection your team already has. What to do: Log out and sign up (or sign in) again using the exact email address your invite was sent to. The message Flowforth shows includes a quick link to log out and start again with the correct email.

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Check Who Already Connected

If you’re a Planning Center organization administrator, you can see whether Flowforth is already connected — and who connected it — directly in Planning Center.
The connections page is only accessible to Planning Center organization administrators. If you’re not an admin, ask one of your organization’s admins to check for you, or contact support@flowforth.co and we can help.
1

Open your Planning Center connections

Go to Organization → Integrations → Connections in Planning Center.
2

Look for Flowforth in the list

If Flowforth appears in the list of connected apps, your organization is already connected. You’ll be able to see who authorized the connection.
3

Reach out to that person

Ask them to invite you to your organization’s existing Flowforth account rather than starting a new one.
You can also see who connected your Planning Center account, and when, from within Flowforth under Settings > Planning Center.

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Still Running Into Issues?

If the person who originally connected has left your team, or you’re not sure who set up the connection, we can help. Contact support@flowforth.co with your Planning Center organization name and we’ll take a look and see what we can do.