Which Runs Can Be Retried
Retry is available for runs that failed or were canceled — the ones that stopped without finishing. A run that’s still In Progress shows Cancel Run instead, and a run that already Completed doesn’t offer Retry, since it finished as intended. You’ll find Retry on an automation’s People tab:- One person — click Retry on their row.
- Several at once — select runs with the checkboxes, then click Retry in the action bar (or press R).
Choosing Where to Pick Up
When you retry, a dialog asks how each run should resume. There are two modes.Resume where each left off
Every selected run continues from its own next step — the one right after the step it last completed, in the automation as it exists now. In most cases nothing that already happened runs again. But if you’ve reordered or inserted steps since their original run, an email they already received can fall on or after their pick-up point and be sent again — the retry dialog warns you when that’s a possibility. If a run has no next step to resume from — for example, its last completed step was deleted, or it already reached the end of the flow — it’s skipped. When none of your selected runs can resume this way, the option is unavailable and you’ll pick a step instead.Start everyone from a specific step
Pick a single step, and every selected person runs the flow from there. The step picker mirrors your builder: top-level steps, plus each If / Else condition’s Yes and No paths.- Starting at a condition re-evaluates it, routing each person down the Yes or No path based on their list membership at that moment.
- Starting inside a branch forces everyone onto that path, skipping the condition check above it. Flowforth warns you when the step you picked is inside a branch.
What Happens to the Run
When you retry, the failed or canceled run becomes active again and picks up at the step you choose — it turns back into an In Progress run on the People tab rather than spinning off a separate run beside the old one. You’ll see the status flip as soon as you confirm. Because it resumes at the step you choose, steps before that point are never re-executed. Since a resumed run continues through the automation as it exists now, an email someone already received can be sent again if you’ve reordered or inserted steps since their original run — the retry dialog flags this before you confirm. Per-step send limits work exactly as they do on a normal run.Retrying is always something you start yourself — Flowforth never
automatically retries a failed run. If a person still has a separate
in-progress run for the automation, retrying one of their stopped runs is
skipped until that run finishes.
Want to see exactly where each person got before you retry? Open their step timeline from the People tab.