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Sometimes a run doesn’t finish the way you wanted: an email failed partway through, or you canceled a run you actually meant to keep. Retry lets you re-run an automation for those people — without rebuilding anything. Retries always run against the automation as it exists now. Because they resolve against your live steps rather than a saved snapshot, even runs from before step history existed can be retried, and any steps you’ve since deleted simply aren’t offered as starting points.

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Which Runs Can Be Retried

Retry is available for runs that failed or were canceled — the ones that stopped without finishing. A run that’s still In Progress shows Cancel Run instead, and a run that already Completed doesn’t offer Retry, since it finished as intended. You’ll find Retry on an automation’s People tab:
  • One person — click Retry on their row.
  • Several at once — select runs with the checkboxes, then click Retry in the action bar.

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Choosing Where to Pick Up

When you retry, a dialog asks how each run should resume. There are two modes.

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Resume where each left off

Every selected run continues from its own next step — the one right after the step it last completed. Nothing that already happened runs again, so no emails are re-sent. If a run has no next step to resume from — for example, its last completed step was deleted, or it already reached the end of the flow — it’s skipped. When none of your selected runs can resume this way, the option is unavailable and you’ll pick a step instead.

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Start everyone from a specific step

Pick a single step, and every selected person runs the flow from there. The step picker mirrors your builder: top-level steps, plus each If / Else condition’s Yes and No paths.
  • Starting at a condition re-evaluates it, routing each person down the Yes or No path based on their list membership at that moment.
  • Starting inside a branch forces everyone onto that path, skipping the condition check above it. Flowforth warns you when the step you picked is inside a branch.
Before you confirm, a preview tells you how many emails will send from that point. Keep in mind that any email a person already received will be sent again if it falls after the step you start from.

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No Double Sends

A retry is a brand-new run that begins at the step you choose, so steps before that point are never re-executed. Retrying never silently re-sends earlier emails or double-counts your usage — the only re-sends are the ones you opt into by starting from a step someone had already passed. Per-step send limits work exactly as they do on a normal run.
Retrying is always something you start yourself — Flowforth never automatically retries a failed run. If a person still has an in-progress run for the automation, a retry won’t re-enroll them until that run finishes.
Want to see exactly where each person got before you retry? Open their step timeline from the People tab.