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To send emails from your own domain (e.g., yourchurch.com), you need to add and verify it in Flowforth. This ensures your emails are properly authenticated and more likely to land in inboxes.
Only organization owners can manage domains.

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How to Add a Domain

  1. Go to Settings → Domains or visit https://flowforth.co/settings/domains
  2. In the Add New Domain input, type the domain you want to send from.
    • Do not include paths or subfolders (e.g., example.com/example is not allowed).
    • You can use subdomains (e.g., email.example.com).
  3. Click Add Domain
Each organization can add up to 5 domains.

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Required DNS Records

After adding your domain, you’ll be given 4 DNS records to set up at your domain provider:

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1. MX Record (Required)

Used to verify that your domain is capable of receiving mail and is configured properly.

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2. SPF Record (TXT – Required)

Authorizes Flowforth to send emails on behalf of your domain. This helps prevent spoofing.

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3. DKIM Record (TXT – Required)

Ensures your messages haven’t been tampered with. This cryptographic signature boosts trust with inbox providers. Tells receiving email servers what to do with unauthenticated messages (e.g., reject or quarantine). While not required, setting up DMARC strongly improves deliverability and helps protect your domain’s reputation.
If your domain already has a DMARC record, you do not need to add another one. You can check your existing DNS records at your domain provider to see if a TXT record with the name _dmarc already exists.

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Email Tracking (Optional)

When adding a domain, you can enable click tracking and open tracking to monitor email engagement. You can also enable or change these settings later from the domain detail page.
  • Click tracking lets you see which links people click, so you know what your congregation is most interested in. Links are rewritten to pass through your custom tracking domain, but they still take readers straight to the original destination.
  • Open tracking lets you see how many people open each email. It works by inserting a tiny transparent image in each message. Treat open counts as an estimate — some email apps report opens inaccurately.
Depending on a recipient’s email app, tracking can occasionally affect deliverability or the accuracy of your stats. You can turn either option off at any time from the domain detail page.
If you enable either tracking option, you’ll need to add 2 additional DNS records:

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1. CNAME Record (Tracking)

Points your tracking subdomain (links) to the tracking service.

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2. CAA Record (Tracking)

Authorizes Amazon to issue SSL certificates for your tracking subdomain.
These tracking records will appear in your domain’s DNS record table in Flowforth once tracking is enabled. You can verify them the same way as your other DNS records.

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Verifying Your Records

After adding the records to your domain provider, return to Flowforth and click the “Records Added” button. We’ll check for them and verify the setup. We’ll do this in the background, so feel free to leave the tab.
DNS updates can take time to propagate. Some providers update quickly, others may take hours.

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How to Delete a Domain

To remove a domain:
  1. Go to the Domains page.
  2. Click on the domain you would like to delete
  3. Click the Delete button.
  4. Confirm the deletion.

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DNS Record Setup Guides by Provider

If you’re not sure how to add DNS records, here are guides for popular providers:
If you need help setting up your domain or verifying your records, contact support@flowforth.co.