> ## Documentation Index
> Fetch the complete documentation index at: https://help.flowforth.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Registration Stats

> See who your email drove to sign up for a Planning Center registration, and whether they clicked the link first.

<Note>
  Registration Stats is currently an **experiment**. We'd love your feedback —
  use the **Share feedback** link at the top of the tab, or email
  [support@flowforth.co](mailto:support@flowforth.co).
</Note>

When you email people about an event, the most important question is: **did this email actually help people sign up?** Registration Stats answers that by matching the people you emailed to the registrations they completed in Planning Center.

***

## When You'll See the Registrations Tab

The **Registrations** tab appears on the post-send page only when both of these are true:

* The email was sent to a **Planning Center list or person** (so we know each recipient's Planning Center identity), and
* The email content links to one or more **Church Center registrations** (a signup link like `yourchurch.churchcenter.com/registrations/events/...`).

If either isn't true, the tab is hidden. The easiest way to add a registration link is to [import the registration into your email](/integrations/planning-center/importing-content) or use a [Church Center link](/integrations/planning-center/linking-to-content).

***

## The Four Stat Cards

At the top of the tab you'll see four numbers. Each one is also a **filter** — click a card to show only those people in the table below.

| Card                             | What it means                                                                                                                                                             |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Clicked and signed up**        | Signed up **after** the email was sent **and** clicked that registration's link in the email. This is the strongest signal that your email drove the signup, so it leads. |
| **Signed up after email sent**   | Registered any time after you sent the email.                                                                                                                             |
| **Signed up**                    | Everyone you emailed who is registered, regardless of when.                                                                                                               |
| **Clicked link, didn't sign up** | Clicked a registration link in the email but hasn't registered for that event. Great for follow-up.                                                                       |

<Note>
  "Clicked and signed up" is matched **per registration** — the person clicked the link for that specific event and signed up for that same event. Clicking one event's link and signing up for a different one doesn't count.
</Note>

***

## Registrants vs. Attendees

Planning Center has two related concepts, and Flowforth shows both:

* A **Registrant** is the person who filled out the registration form.
* An **Attendee** is a person actually attending. Some signups (like events with named participants) track attendees separately, while simple signups only have registrants.

A person can be a registrant, an attendee, or both — each row is badged so you can tell. When someone registers several people (for example, a parent registering their kids), Flowforth rolls those attendees up to the registrant and shows an **N attendees** count.

<Note>
  Hover the **ⓘ** next to the Registration column header for a quick reminder of this distinction.
</Note>

***

## The People Table

Each row is a person you emailed, showing:

* **Person** — name and email address
* **Registration** — the event they signed up for, with their role. If someone signed up for more than one event, the row collapses to a count you can **expand** to see each registration on its own line.
* **Signed up** — when they registered, with a small **After send** / **Before send** note relative to your send time
* **Clicked link** — when they clicked that registration's link in the email (if they did)

### Filter by Registration

If the email links to more than one registration, use the **All registrations** dropdown to focus on a single event. The stat cards and table update to that event.

***

## Exporting

Click **Export** to download a CSV of the currently filtered rows — one line per registration, including the person, email, event, role, signup time, before/after send, and clicked-link time. The file downloads immediately in your browser.

***

## Data You Can Trust

Registration data is pulled **live from Planning Center** each time you open the tab, so the numbers reflect the current state — there's a brief "Getting things ready" step while we fetch it.

Flowforth is transparent about what it can and can't match:

* If some attendees on a signup **aren't linked to a person or registrant** in Planning Center, we tell you how many, because they can't be matched to your recipients.
* If a registration link in the email **doesn't match any signup** in Planning Center (for example, it was deleted or belongs to a different account), we note that too.

***

## Connecting Registrations

Reading registrations requires your organization's Planning Center connection to include the **Registrations** scope.

* If your connection **doesn't include Registrations**, you'll see a prompt to connect it. An **admin or owner** can expand the connection from [Organization Settings](https://flowforth.co/settings/organization).
* If your connection includes Registrations but **your Planning Center user doesn't have permission** to view it, you'll see a message to ask a Planning Center administrator for Registrations access.

For more on scopes, see [Importing Content from Planning Center](/integrations/planning-center/importing-content).

***

Questions or ideas for what would make this more useful? Reach out to [support@flowforth.co](mailto:support@flowforth.co).