> ## Documentation Index
> Fetch the complete documentation index at: https://help.flowforth.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Didn't Someone Receive My Email?

> Troubleshoot why a person on your list didn't receive your email.

If someone on your list didn't receive your email, there are a few common reasons. Flowforth filters recipients before sending to ensure emails are only delivered to valid, subscribed addresses.

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## Common Reasons

### They weren't on the list

The person may not have been on the Planning Center list you sent the email to. Lists are synced from Planning Center, so if someone was recently added, it may take a few minutes for the change to appear in Flowforth.

**How to check:** Open the list in Planning Center and confirm the person is on it. In Flowforth, go to **People > Lists** and verify the list has been synced recently.

### They are unsubscribed

The person may be unsubscribed from your organization's emails entirely, or unsubscribed from the specific email category you sent to. People can manage their own preferences from the unsubscribe or manage preferences link in any email.

**How to check:** Go to the person's detail page in Flowforth and look at their **subscription status** on the Details tab. Check both their overall subscription status and their category-specific preferences.

### They don't have a valid email address

The person may not have an email address in Planning Center, or their email address may be invalid (e.g., malformed or previously bounced).

**How to check:** Look up the person in Planning Center and confirm they have a valid primary email address.

### Duplicate email address

If two or more people on your list share the same email address, Flowforth only sends one copy per address. The other person will show as "Did Not Send" to avoid sending duplicate emails to the same inbox.

**How to check:** Search for the email address in Flowforth's People section. If multiple people share the address, see [Shared Email Addresses](/people/shared-email-addresses) for more details.

### No-reply address

Email addresses containing "no-reply" or "noreply" are automatically filtered out.

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## Troubleshooting Steps

1. **Check the Recipients tab** on the sent email's detail page. Search for the person by name or email, or set the **Did Not Send Recipients** filter to **Show Only** to see everyone who was filtered out.
2. **Check the list in Planning Center.** Confirm the person is on the list you sent to.
3. **Check their subscription status in Flowforth.** Go to their person detail page and review the Details tab for their subscription preferences.
4. **Check their email address.** Make sure they have a valid email address in Planning Center.
5. **Check for duplicates.** Search for their email address to see if another person shares it.

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## Still Can't Find the Issue?

If you've checked all of the above and the person should have received the email, contact [support@flowforth.co](mailto:support@flowforth.co) and include the email name and the person's name so we can investigate.