> ## Documentation Index
> Fetch the complete documentation index at: https://help.flowforth.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Email Categories

> Create and manage email categories to help your audience choose the types of emails they want to receive.

Email categories help you organize your communication by type—such as **General Updates**, **Kids Ministry**, or **Student Events**. These categories show up on the email preferences page so your recipients can **opt in or out** of the content that matters most to them.

This improves **engagement** and helps protect your **deliverability** by reducing unsubscribes and spam complaints.

<Note>
  New organizations start with three default categories — **General Emails**, **Students**, and **Kids** — created automatically. You can rename, add to, or delete them at any time.
</Note>

***

## How to Create a Category

1. Go to **Emails → Categories**\
   or visit [https://flowforth.co/emails/categories](https://flowforth.co/emails/categories)
2. Click the **New Category** button.
3. Enter:
   * A **name** (e.g., “Youth Ministry”)
   * A **very short description** (shown on the preference management page)

<Note>You can create up to **20 categories** per organization.</Note>

***

## How to Edit a Category

1. Click the **category name** from the table.
2. Update the **name** or **description** as needed.
3. Click save.

***

## Hiding a Category from Preferences

By default, all categories appear on the manage preferences and unsubscribe pages. If you have a category that recipients should always be subscribed to (like transactional emails), you can hide it from the preferences page.

1. Click the **category name** from the table.
2. Go to the **Settings** tab.
3. Under **Email Preferences Page**, toggle on **Hide from Preferences**.

You can also manage category visibility from the unsubscribe page editor at **Settings > Branding > Unsubscribe Page**. Click the **Category Visibility** button to toggle which categories are shown or hidden.

***

## How to Delete a Category

1. Click the **category name** from the table.
2. Click **Delete** and confirm the action.

<Note>
  If a category is used in an email automations, you will have to remove it from
  that automation before deleting.
</Note>

<Warning>
  Deleting a category will remove it from future emails and your recipient
  preference form.
</Warning>

***

Using clear, specific categories helps your people receive emails that matter to them—and helps ensure your emails keep reaching the inbox.

Need help setting up categories? Contact [support@flowforth.co](mailto:support@flowforth.co).