> ## Documentation Index
> Fetch the complete documentation index at: https://help.flowforth.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Domain Already Connected to Another Email Service

> Why Flowforth can't add a domain that another email service already uses, and how to move it to Flowforth.

When you add a domain, you might see a message saying it's **already connected to another email service**. This doesn't mean anything is broken. It means another tool is already sending email from that domain through the same email provider Flowforth uses.

***

## Why This Happens

Flowforth sends email through [Resend](https://resend.com). Resend only lets **one account** use a domain at a time. If another service your church uses also sends through Resend and has already set up your domain, Flowforth can't add it too.

This is common for churches. A website builder, giving platform, church management system, or form tool may send email from your domain behind the scenes. You might not know it uses Resend.

***

## Moving Your Domain to Flowforth

If the other service **no longer uses** your domain, you can move it to Flowforth.

<Warning>
  Moving a domain **stops the other service from sending email from it**. Make sure nothing else still relies on it first. If you're not sure, contact [support@flowforth.co](mailto:support@flowforth.co) and we'll help you check.
</Warning>

<Steps>
  <Step title="Start the move">
    When you see the "already connected" message, click **Move yourchurch.org to Flowforth**.
  </Step>

  <Step title="Confirm you own the domain">
    The domain page shows one TXT record. Add it where you manage your DNS, then click **I've added the record**. We'll keep checking until it's confirmed, which usually takes a few minutes.
  </Step>

  <Step title="Finish setting up">
    Once ownership is confirmed, the page shows the usual DNS records. Add those and click **Records added** to verify, just like any other domain.
  </Step>
</Steps>

The move request expires after 7 days. If it expires, delete the domain and add it again to start over.

### If the Move Is On Hold

Our email provider runs safety checks before moving a domain, and may put the move on hold:

* **The other account sent email recently.** Something is probably still using the domain. Check with whoever manages your other service.
* **The other account has scheduled emails.** The move can continue once those have sent or been canceled.
* **The domain changed hands recently.** Try again in a few days.

***

## "This Domain Is Now Connected to Another Email Service"

If a domain you **already** set up in Flowforth shows this message, it has been set up with another service that uses Resend, so Flowforth can no longer verify it or send from it.

To move it back, delete the domain in **Settings → Domains** and add it again, then follow the steps above. Keep in mind this will stop the other service from sending from it.

***

## If the Other Service Still Needs the Domain

If both services need to send email, contact [support@flowforth.co](mailto:support@flowforth.co). One option is sending from a subdomain like `mail.yourchurch.org`. Replies to a subdomain only arrive if your emails have a reply-to address set, so we'll help you get that right.


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